Underspecification in Barrow Inupiaq

Dresher (2009:§7.2.1) discusses an interesting morphophonological puzzle from the Inuit (Canadian) and Inupiaq (Alaskan) dialects of Eskimo-Aleut. These dialects descend from a four-phoneme vowel system *i, *u, *ə, *a, but in most dialects *ə has merged into *i, yielding three surface vowels: [i, a, u]. However, in some dialects (including Barrow Inupiaq), there appears to be a covert contrast between two “flavors” of i: “strong i” triggers palatalization of a following coronal consonant whereas “weak i” does not.

(1) Barrow Inupiaq (Kaplan 1981:§3.22, his 27-29):

a. iglu ‘house’, iglulu ‘and a house’, iglunik ‘houses’
b. ini ‘place’, inilu ‘and a place’, ‘ininik’ places’
c. iki ‘wound’, ikiʎu ‘and a wound’, ikiɲik ‘wounds’

Presumably, the stem-final in (1b) is weak and the one in (1c) is strong.

Following some prior work, Dresher supposes that there is an underlying contrast between weak and strong i. He posits the following featural specification:1

(2) Features for Barrow Inupiaq vowels (to be revised):

strong i: [Coronal, -Low]
weak i: [-Low]
/u/: [Labial, -Low]
/a/: [+Low]

This analysis has a close relationship to the theory of underspecification used in Logical Substance-Free Phonology (henceforth, LP);  I assume familiarity with the assumptions and operations of that theory, which have been discussed at length by Reiss and colleagues (Bale et al. 2020, Reiss 2021), including in an introductory textbook (Bale & Reiss 2018). Just a few modifications are needed, however.

For Dresher, who hypothesizes that non-contrastive features (computed using an algorithm he describes in detail; op. cit.:16) are the only ones which are phonologically active, it is not clear why strong i palatalizes coronal segments: clearly it is not that they are spreading the privative [Coronal], since that certainly would not trigger palatalization! One could, of course, adopt an analysis in which palatalization is not assimilatory. Alternatively, we could identify another feature specification which is characteristic of i and which might trigger palatalization of coronal consonants. Let us suppose this is in fact just [Palatal].2 This gives us the following minimally-modified feature specification:

(2) Features for Barrow Inupiaq vowels (revised):

strong i: [Palatal, -Low]
weak i: [-Low]
/u/: [Labial, -Low]
/a/: [+Low]

According to Kaplan (§1.2), there are both plain and palatal coronal phonemes, so this seems to be a feature-changing process. Following the assumptions of LP that feature-changing processes derive from a deletion rule followed by an insertion rule, two rules are needed here; we give these below.

(3) [+Consonantal] \ {Coronal} / [Palatal] __
(4) [+Consonantal] ⊔ {Palatal} / [Palatal] __

Crucially, vowels other than strong i lack the [Palatal] specification to trigger (3-4).

Endnotes

  1. Dresher’s analysis assumes privative features, but he notes elsewhere in the book that he usually adopts the features of his sources unless there is some relevant reason to dispute them.
  2. If preferred, it is easy to translate the proposed analysis into one in which palatals are [-Back] and plain coronals are [+Back], à la Padgett (2003).

References

Bale, A., Papillon, M., and Reiss, C. 2014. Targeting underspecified segments: a formal analysis of feature-changing and feature-filling rules. Lingua 148: 240-253.
Bale, A., and Reiss, C. 2018. Phonology: a Formal Introduction. MIT Press.
Dresher, B. E. 2009. The Contrastive Hierarchy in Phonology. Cambridge University Press.
Kaplan, L. D. 1981. Phonological issues in North Alaskan Inupiaq. Alaska Native Language Center.
Padgett, J. 2003. Contrast and post-velar fronting in Russian. Natural Language and Linguistic Theory 21: 39-87.
Reiss, C. 2021. Towards a complete Logical Phonology model of intrasegmental changes. Glossa 6:107.

The phenomenology of assimilation

[This is adapted from part of paper I’m working on with Charles Reiss.]

Assimilation is a key notion for many phonological theories, and there are even intimations of it in the Prague School. Hyman provides an early formalization: he defines it as the insertion of a feature specification αF on a segment immediately adjacent to another segment specified αF.

(1) Assimilation schemata (after Hyman 1975: 159):
X → {αF} / __ [αF]
X → {αF} / [αF] __

In autosegmental phonology, assimilation is instead conceptualized as the sharing (rather than the “copying”) of feature specification via the insertion of association lines and phonological tiers provide a more general notion of adjacent, but the basic notion remains the same.

Substance-free phonology (SFP) also makes use of these “Greek letter” coefficients to express segmental identity (or non-identity) between features on various segments. What SFP denies is that there is any need to recognize or formalize notions like assimilation (or dissimilation) in the first place, because SFP rejects the notion of formal markedness. Yes, there are rules that cause an obstruent to agree in voicing with an obstruent to its immediate right, or which delete a glide between identical vowels, or which raise mid vowels before high vowels, and SFP can easily express such rules. However, there are also rules which raise mid vowels before low vowels, before nasals, or before a word boundary. The following principle expresses this position in general terms:

(2) Substance-freeness of structural change: featural specifications changed by rule application need not be present in the rule’s structural environment.

This principle is a claim that proposed phonological rules need not “make sense” in featural terms. It holds that the whatness of a rule, what feature is being added to a segment, is logically independent of the whereness, the triggering environment. This in turn echos Chomsky & Halle’s (1968:428) claim that “the phonological component requires wide latitude in the freedom to change features.” Note that principle (2) is not itself an axiom of SFP, but rather something which is not part of the theory.

References

Chomsky, N. and Halle, M. 1968. The Sound Pattern of English. Harper & Row.
Hyman, L. M. 1975. Phonology: Theory and Analysis. Holt, Rinehart and
Winston.

High school as signaling behavior

When you meet an adult for the first time in Cincinnati—where I grew up—it is customary to ask them where they went to high school. Even though I have had basically nothing to do with Cincinnati since I reached the age of majority, I can learn so much about someone by learning they went to St. Ursula, or Walnut Hills, or Elder, Summit Country Day, or Wyoming. (This is helped along by the fact that Cincinnati is, for historical reasons, rather Catholic.) It’s one of the first things I ask born and raised New Yorkers too, and it tends to yield a lot of information. I know half a dozen graduates of Bronx Science (including the president of my college); I believe David Pesetsky is  one of several well-known linguists who attend Horace Mann; Hunter High is also a very promising sign, as is Stuyvesant. I even know about some of the elite high schools of Illinois at this point.

While virtually all the focus on “elite institutions” is directed at undergraduate colleges, I think this is something of a misdirection. While this may seem self-serving, I think high school choice might be a stronger signal than college choice, at least in parts of the country where it is common for one (with the help and possibly financial support of one’s parents, of course) to more or less pick a high school, with many magnet and private options.

My personal experience bears this out. I went to a very good suburban public school system (Lakota) until I was 14 and the strongest students at 14 who continued on to high school in that system are not living particularly impressive lives. In contrast, my class at my very good Catholic high school (St. Xavier) includes, among other impressive individuals, two centimillionaires (though one of those two is a phony and a scoundrel). I for one did not gain much personal ambition from St. Xavier, but I did acquire a love of learning (as someone once described it to me, “a pseudo-erotic attachment to knowledge”). Also, without any particular intentionality, I attended a good (but not selective) “R1” public college, and I feel like high school left me particularly well-positioned to take advantage of it. I didn’t even seriously consider elite colleges; I grew up in a solidly middle class family where there was no particular knowledge of elite institutions, to the point that I didn’t even find out what the Ivy League was until after I’d been accepted to Penn for my PhD. Had I been drawn from a slightly higher class stratum, I might have applied to Ivys, or at least one of those pricy private liberal arts schools on the East Coast like Vassar, and had I done so, I would have taken on an onerous load of personal debt in the process. And for what? It wouldn’t have made me any better a scholar.

Lees on underspecification

I know very little about the life of American linguist Robert Lees but he dropped two bangers in the early 1960s: his 1960 book on English nominalizations is heavily cited, and his 1961 phonology of Turkish has a lot of great ideas. In this passage, he seems to presage (though not formally) the idea that underspecified segments do not form singleton natural classes, and he correctly note that that’s a feature, not a bug.
The rest of the details of vowel- and consonant-harmony we shall discuss later; but there is one unavoidable theoretical issue to be settled in connection with this contrast between borrowed and native lexicon. The solution we have proposed for Turkish vowels, namely that they be written “archiphonemically” in all contexts where gravity is predictable by the usual progressive assimilation rules of harmony but be split into grave/acute pairs of “phonemes” elsewhere, will have the following important theoretical consequence. The phonetic rule which ensures the insertion of a “plus” or a “minus” sense for the gravity feature under harmonic assimilation must distinguish between occurrences of columns of features in which gravity is unspecified, as in the case of the “morphophoneme” /E/, from occurrences of the otherwise identical columns of features in the utterance being generated in which gravity has already been specified in a lexical rule, as in the corresponding cases of the “phonemes” /e/ and /a/, for now both the morphophoneme /E/ and the phonemes /e/  and /a/ occur simultaneously in the transcriptions. The gravity rule is intended to apply to /E/, not to /a/ or /e/. But this is tantamount to entering, as it were, a “zero” into the feature table of /E/ to distinguish it from the columns for /a/ and /e/, in which the feature of gravity has already been determined, or perhaps from other columns in which there is simply no relevant indication of this feature.
Thus the system of phonetic decisions will have been rendered trinary rather than the customary binary. The objection to this result is not based on a predilection for binary features, though there are good reasons to prefer a binary system. Rather, it arises because in a system of phonological decisions in which rules may distinguish between columns of binary features differing solely in the presence of absence of a zero for some feature one may also ipso facto always introduce vacuous reductions or simplifications without any empirical knowledge of the phonetic facts.
As a brief illustration of such an empty simplification, we might note that if a rule be permitted in English phonology which distinguishes between the features of /p/ and /b/ on one hand and on the other, the set of these same features with the exception that voice is unspecified (a set which we shall designate by means of the “archiphonemic” symbol /B/), then we could easily eliminate from English phonology, without knowing anything about English pronunciation, the otherwise relevant feature of Voice from all occurrences of either /p/ or /b/, or in fact from all occurrences of any voiced stop. Clearly, if a rule could distinguish /B/ from /p/ by the presence of zero in the voice-feature position, then that feature can be restored to occurrences of /b/ automatically and is thus rendered redundant. The same could then be done for inumerable [sic] other features with no empirical justification required.
Thus, we must assume that any rule which applies to a column of features like /B/ also at the same time applies to every other type of column which contains that same combination of features, such as /p/ and /b/. This is tantamount to imposing the constraint on phonological features that they never be required to identify unspecified, or zero, features. To the best of our present knowledge, there seems to be no other reasonable way to prevent the awkward consequences mentioned above.
To return to Turkish this decision means that the grammar is incapable of distinguishing native vowel-harmonic morphemes from borrowed non-vowel-harmonic morphemes simply be the presence of the archiphoneme /E/ in the former versus /e/ or /a/ in the latter. (Lees 1961: 12-14)

References

Lees, R. B. 1961. The Phonology of Modern Standard Turkish. Indiana University Press.

Stop capitalizing so much

One of the absolute scourges of student writing is the tendency to capitalize just about every multi-word noun phrase. The rule in English is pretty simple: you only capitalize proper names, and these are, roughly, the names of people, locations, or organizations. Technical concepts do not qualify. It doesn’t matter if it’s part of an acronym: we capitalize the acronym but not necessarily the full phrase. Natural language processing is not a proper name; cognitive science isn’t either; logistic regression certainly is not a proper name nor is conditional random fields or hidden Markov model or support vector machine or…

SPE & Lakoff on exceptionality

[Minor correction: after rereading Zonneveld 1978, I think Lakoff misrepresents the SPE theory slightly, and I repeated his mispresentation in what I wrote. Lakoff writes that the SPE theory could have phonological rules that introduce minus-rule features. In fact C&H say (374-5) that they have found no compelling examples of such rules and that they “propose, tentatively” that such rules “not be permitted in the phonology”; any such rules must be readjustment rules, which are assumed to precede all phonological rules. This means that (4-5) are probably ruled out. Lakoff’s mistake may reflect the fact that the 1970 book is a lightly-adapted version of his 1965 dissertation, for which he drew on a pre-publication version of SPE.]

Recently I have attempted to review and synthesize different theories of what we might call lexical (or morpholexical or morpheme-specific) exceptionality. I am deliberately ignoring accounts that take this to be a property of segments via underspecification (or in a few cases, pre-specification, usually of prosodic-metrical elements like timing slots or moras), since I have my own take on that sort of thing under review now. Some takeaways from my reading thus far:

  • This is an understudied and undertheorized topic.
  • At the same time, it seems at least possible that some of these theories are basically equivalent.
  • Exceptionality and its theories play only a minor role in adjudicating between competing theories of phonological or morphological representation, despite their obvious relevance.
  • Also despite their obvious relevance, theories of exceptionality make little contact with theories of productivity and defectivity.

Since most of the readings are quite old, I will include PDF links when I have a digital copy available.

Today, I’m going to start off with Chomsky & Halle’s (1968) Sound Pattern of English (SPE), which has two passages dealing with exceptionality: §4.2.2 and §8.7. While I attempt to summarize these two passages as if they are one, they are not fully consistent with one another and I suspect they may have been written at different times or by different authors. Furthermore, it seemed natural for me to address, in this same post, some minor revisions proposed by Lakoff (1970: ch. 2). Lakoff’s book is largely about syntactic exceptionality, but the second chapter, in just six pages, provides important revisions to the SPE system. I myself have also taken some liberties filling in missing details.

Chomsky & Halle give a few examples of what they have in mind when they mention exceptionality. There is in English a rule which laxes vowels before consonant clusters, as in convene/conven+tion or (more fancifully) wide/wid+th. However, this generally does not occur when the consonant cluster is split by a “#” boundary, as in restrain#t.1 The second, and more famous, example involves the trisyllabic shortening of the sort triggered by the -ity suffix. Here laxing also occurs (e.g., sereneseren+ityobsceneobscen+ity) though not in the backformation obese-obesity.2 As Lakoff (loc. cit.:13) writes of this example, “[n]o other fact about obese is correlated to the fact that it does not undergo this rule. It is simply an isolated fact.” Note that both of these examples involve underapplication, and the latter passage gives more obesity-like examples from Lightner’s phonology of Russian, where one rule applies only to “Russian” roots and another only to “Church Slavonic” roots.

SPE supposes that by default, that there is a feature associated with each rule. So, for instance, if there is a rule R there exists a feature [±R] as well. A later passage likens these to features for syntactic category (e.g., [+Noun]), intrinsic morpho-semantic properties like animacy, declension or conjugation class features, and the lexical strata features introduced by Lees or Lightner in their grammars of Turkish and Russian. SPE imagine that URs may bear values for [R]. The conventions are then:

(1) Convention 1: If a UR is not specified [-R], introduce [+R] via redundancy rule.
(2) Convention 2: If a UR is [αR], propagate feature specification [αR] to each of its segments via redundancy rule.
(3) Convention 3: A rule R does not apply to segments which are [-R].

Returning to our two examples above, SPE proposes that obese is underlylingly [−Trisyllabic Shortening], which accounts for the lack of shortening in obesity. They also propose rules which insert these minus-rule features in the course of the derivation; for instance, it seems they imagine that the absence of laxing in restraint is the result of a rule like V → {−Laxing} / _ C#C, with a phonetic-morphological context.

Subsequent work in the theory of exceptionality has mostly considered cases like obesity, the rule features are present underlyingly but with one exception, discussed below, the restraint-type analysis, in which rule features are introduced during the derivation, do not seem to have been further studied. It seems to me that the possibility of introducing minus-rule features to a certain phonetic context could be used to derive a rule that applies to unnatural classes. For example, imagine an English rule (call it Tensing) which tenses a vowel in the context of anterior nasals {m, n} and the voiceless fricatives {f, θ, s, ʃ} but not voiced fricatives like {v, ð}.3 Under any conventional feature system, there is no natural class which includes {m, n, f, θ, s, ʃ} but not also {ŋ, v}, etc. However, one could derive the desired disjunctive effect by introducing a -Tensing specification when the vowel is followed by a dorsal, or by a voiced fricative. This might look something like this:

(4) No Tensing 1: [+Vocalic] → {−Tensing} / _ [+Dorsal]
(5) No Tensing 2: [+Vocalic] → {−Tensing} / _ [-Voice, +Obstruent, +Continuant]

This could continue for a while. For instance, I implied that Tensing does not apply before a stop so we could insert a -Tensing  specification when the following segment is [+Obstruent, -Continuant], or we could do something similar with a following oral sonorant, and so on. Then, the actual Tensing rule would need little (or even no) phonetic conditioning.

To put it in other words, these rules allow the rule to apply to a set of segments which cannot be formed conjunctively from features, but can be formed via set difference.4 Is this undesirable? Is it logically distinct from the desirable “occluding” effect of bleeding in regular plural and past tense allomorphy in English (see Volonec & Reiss 2020:28f.)? I don’t know. The latter SPE passage seems to suggest this is undesirable: “…we have not found any convincing example to demonstrate the need for such rules [like my (4-5)–KBG]. Therefore we propose, tentatively, that rules such as [(4-5)], with the great increase in descriptive power that they provide, not be permitted in the phonology.” (loc cit.:375). They propose instead that only readjustment rules should be permitted to introduce rule features; otherwise rule feature specifications must be underlyingly present or introduced via redundancy rule.

As far as I can see, SPE does not give any detailed examples in which rule feature specifications are introduced via rule. Lakoff however does argue for this device. There are rules which seem to apply to only a subset of possible contexts; one example given are the umlaut-type plurals in English like footfeet or goosegeese. Later in the book (loc. cit./, 126, fn. 59) the rules which generate such pairs are referred to these as minor rules. Let us call the English umlauting rule simply Umlaut. Lakoff notes that if one simply applies the above conventions naïvely, it will be necessary to mark a huge number of nouns—at the very least, all nouns which have a [+Back] monophthong in the final syllable and which form a non-umlauting plural—as [-Umlaut]. This, as Lakoff notes, would wreck havoc on the feature counting evaluation metric (see §8.1), and would treat what we intuitively recognize as exceptionality (forming an umlauting plural in English) as “more valued” than non-exceptionality. Even if one does not necessarily subscribe to the SPE evaluation metric, one may still feel that this has failed to truly encode the productivity distinction between minor rules and major rules that have exceptions. To address this, Lakoff proposes there is another rule which introduces [Umlaut], and that this rule (call it No Umlaut) applies immediately before Umlaut. Morphemes which actually undergo Umlaut are underlying -No Umlaut. Thus the UR of an noun with an umlauting plural, like foot, will be specified [No Umlaut], and this will not undergo a rule like the following:

(6) No Umlaut: [ ]  → {Umlaut}

However, a noun with a regular plural, like juice, will undergo this rule and thus the umlauting rule U will not apply to it because it was marked [-U] by (6).

One critique is in order here. It is not clear to me why SPE introduces (what I have called) Convention 2; Lakoff simply ignores it and proposes an alternative version of Convention 3 where target morphemes, rather than segments, must be [+R] to undergo rule R. Of his proposal, he writes: “This system makes the claim that exceptions to phonological rules are morphemic in nature, rather than segmental.” (loc. cit., 18) This claim, while not necessarily its 1970-era implementation, is very much in vogue today. There are some reasons to think that Convention 2 introduces unnecessary complexities, which I’ll discuss in a subsequent post. One example (SPE:374) makes it clear that for Chomsky & Halle, Convention 3 requires that that for rule R the target be [+R], but later on, they briefly consider what if anything happens if any segments in the environment (i.e., structural change) are [-R].5 They claim (loc. cit., 375) there are problems with allowing [-R] specifications in the environment to block application of R, but give no examples. To me, this seems like an issue created by Convention 2, when one could simply reject it and keep the rule features at the morpheme level.

[This post, then, is the first in a series on theories of lexical exceptionality.]

Endnotes

  1. The modern linguist would probably not regard words like restraint as  subject to this rule at all. Rather, they would probably assign #t to the “word” stratum (equivalent to the earlier “Level 2”) and place the shortening rule in the “stem” stratum (roughly equivalent to “Level 1”). Arguably, C&H have stated this rule more broadly than strictly necessary to make the point.
  2. It is said that the exceptionality of this pair reflects its etymology: obese was backformed from the earlier obesity. I don’t really see how this explains anything synchronically, though.
  3. This is roughly the context in which Philadelphia short-a is tense, though the following consonant must be tautosyllabic and tautomorphemic with the vowel. Philadelphia short-a is, however, not a great example since it’s not at all clear to me that short-a tensing is a synchronic process.
  4. Formally, the set in question is something like [−Dorsal] ∖ [+Voice, +Consonantal, +Continuant, −Nasal].
  5. This issue is taken up in more detail by Kisseberth (1970); I’ll review his proposal in a subsequent post.

References

Chomsky, N. and Halle, M. 1968. Sound Pattern of English. Harper & Row.
Kisseberth, C. W. 1970. The treatment of exceptions. Papers in Linguistics 2: 44-58.
Lakoff, G. 1970. Irregularity in Syntax. Holt, Rinehart and Winston.

Rich people shouldn’t drive

I don’t understand why the filthy rich ever drive. Sure, I get why Ferdinand Habsburg gets into the Eva cockpit: an F1 race is the modern-day tournament. But driving is a dangerous, high-liability, cognitively taxing activity and it’s easy for the rich to offload those hazards to a specialist. I don’t understand why, for example:

In the unlikely event that I hit centimillion status, the first thing I’m doing is buying a black, under-the-radar towncar and hiring a chaffeur with good personal recommendations. And before that, when I enter decamillion territory, I’m just calling UberXen. No alternate-side parking, no DUIs for me. I don’t know about Justin, but surely Warren and Sam have something better to do than be behind the wheel. They could be power napping, meditating, watching the market, or catching up on X (“the everything app”) the back of their car instead.

Linguistic relativity and i-language

Elif Batuman’s autofiction novel The Idiot follows Selin, a Harvard freshman in the mid 1990s. Selin initially declares her major in linguistics and describes two classes in more detail. One is with a soft-spoken professor who is said to be passionate about Turkic phonetics (no clue who this might be: anybody?) and the other is described as a Italian semanticist who wears beautiful suits (maybe this is Gennaro Chierchia; not sure). Selin is taken aback by the stridency with which her professor (presumably the Turkic phonetician) rails against the Sapir-Whorf hypothesis—she regrets how the professor repeatedly mentions Whorf’s day job as a fire prevention specialist—and finds linguistic relativity so intuitive she changes her major at the end of the book.

Batuman is not the only person to draw a connection between rejection of the stronger forms of the Sapir-Whorf hypothesis and generativism. Here’s the thing though: there is no real connection between these two ideas! Generativism has no particular stance on any of this. The only connection I see between these two ideas is that, when you adopt the i-language view, you simply have more interesting things to study. If you truly understand, say, poverty of the stimulus arguments, you just won’t feel the need to entertain intuitive-popular views of language because you’ll recognize that the human condition vis-à-vis language is much richer and much stranger than Whorf ever imagined.

The presupposition of “recognize”

There’s an interesting pragmatics thing going on in the official statement ex-first lady Melania Trump put out after her husband was grazed by a sniper’s bullet. (The full statement is here if you care; it’s not very interesting overall.) However I was drawn to an interesting violation of presupposition in the document:

A monster who recognized my husband as an inhuman political machine attempted to ring out Donald’s passion – his laughter, ingenuity, love of music, and inspiration.

A few things are going on here; let me put aside the awkward non-parallelism of laughter vs. love of music vs. ingenuity and inspiration and note that the verb she wants in the embedded clause is wring out (figuratively, to extract by means of forceful action) not ring out. But the more interesting one is the use of recognized. To say that the shooter recognized Donald Trump as an inhuman machine presupposes that the speaker agrees with this assessment; or perhaps more generally that it is in the common ground that Donald Trump is an inhuman machine, at least in my idiolect. There is nothing in the text or subtext of the statement suggesting she views her husband as a monster, despite the long and tedious tradition of trying to “read resistance” into the wives of right-wing American politicians. For me verbs like misconstrued or mistook presupposes the opposite, that the speaker and/or common ground disagrees with this assessment, and that’s what I suppose Mrs. Trump meant to say here. I don’t blame Mrs. Trump for this; English is not her first language, though she speaks it quite well. But she’s famous and rich enough that she ought to employ a PR professional or lawyer to proof-read public statements like I’m sure Mrs. Obama or Mrs. Bush do.

Medical bills

Starting about two years ago, I got an unexpected medical bill in the mail. The amount wasn’t very high, but I was quite frustrated and annoyed. First, this was from a local College of Dentistry, where most procedures are free for the insured (and probably not insured too); there was no “explanation of benefits” that explained this was a co-pay, or that my insurance only covered some portion. Secondly, I hadn’t been to the College of Dentistry in quite a while, so I had no idea which of the various procedures this was or even what day I received the billed service. Third, there was no way to get more information: the absolute worst thing about this provider is that the administrative staff are some of the most overloaded and overworked people I have ever seen, and I have witnessed them just let the phone ring because they’re dealing with a huge line of in-person patients (some of whom are bleeding from their mouth). So I didn’t pay it. After a while though, the bills continued and I started to worry. Was I wasting paper for no reason? Would this harm my credit score? So I put about an hour into finding a way to actually get in touch with the billing office: turns out this was a Google Form buried somewhere on a website, and if you fill it out, a someone calls you (in my case, within the hour!), looks up your chart, and can tell you the date of service and why you were billed. Why they didn’t just include this in the bill in the first place? I have to imagine this makes it ever harder for the College to actually collect on these debts.